Refund and Return Policy
Effective date: 9 November 2026
This policy applies to purchases of Green Sun Solar kits from 94 The Natural Option, Inc., doing business as Green Sun Solar Philippines, with office and dispatch center at Block 21 Lot 23 Delaware Street, Manuelaville, Brgy. San Agustin 2, Dasmariñas City, Cavite 4114, Philippines.
Payment terms
All orders follow a simple two-step payment: a 30% down payment to confirm your order, and the 70% balance before delivery. Delivery follows roughly four weeks after full payment is received. Prices are ex-depot; shipping to your city is paid by the buyer at actual courier or trucking rates.
Made-to-order goods
Solar kits are made-to-order goods: each kit is crated and dispatched against a confirmed order. Once your order is confirmed and processing has begun, the down payment is generally non-refundable, because components are already allocated to your order.
How to request a refund or return
To request a refund or return, contact us within 7 days of delivery:
- Email sales@greensunsolarph.com with your name, order details, and the reason for the request, or
- Call or message +63 920 945 1994 (WhatsApp or Viber).
We review every request individually. Approved refunds are returned through the same payment channel used for the purchase, within 15 working days of approval. Items must be unused and in their original factory crating to be eligible for return; return shipping is at the buyer's cost unless the item arrived defective.
Defects and warranty coverage
If any component arrives defective or fails under normal use, it is covered by the manufacturer warranty instead of a refund:
- Solar panels: 30-year warranty
- Hybrid inverter: 10-year warranty
- LiFePO4 battery: 10-year warranty
To file a warranty claim, send a short video of the fault, the serial number, and your city to our team. Claims are reviewed within 48 hours, and factory-defective units are replaced.
Contact
94 The Natural Option, Inc. · Block 21 Lot 23 Delaware Street, Manuelaville, Brgy. San Agustin 2, Dasmariñas City, Cavite 4114
Email: sales@greensunsolarph.com · Phone: +63 920 945 1994